FAQs

Got Questions? I’ve Got Answers.

Here you’ll find the most common questions about orders, shipping, and ceramics — all in one cozy spot. If your question isn’t answered here, feel free to send me a message. I’m always happy to help!

💌 Orders & Pre-Orders

  • All mugs are handcrafted in my cozy little home studio in England. It’s just me, my hand, and a dreamy playlist in the background.

  • When you pre-order a piece, you’re reserving a handmade item made just for you. I open limited pre-order windows where you can select your mug and any personalization options. Once the window closes, I begin creating the pieces in small batches.

  • Each piece is handmade with love, so please allow 3–4 weeks for production before your order is shipped. If you’ve placed a pre-order, your confirmation email will include an estimated dispatch date.

  • If your order hasn’t entered production yet, I’d be happy to help — just contact me as soon as possible. Once work has begun, changes or cancellations are no longer possible.

  • Absolutely! You can add a custom message to make your mug truly yours. Choose from a stamped message near the rim — it’s like a little love letter in ceramic form.

📦 Shipping & Delivery

  • Each mug is made-to-order, so please allow 3–4 weeks for creation and delivery. I’ll keep you updated every step of the way. Handmade takes time — and it’s worth the wait.

  • All pieces are handmade with love and shipped from the UK.

  • Yes! I currently ship to many countries worldwide. Shipping fees and delivery times vary by location and will be calculated at checkout.

  • Shipping costs vary by location and are calculated at checkout. I always try to offer the best rates available through trusted carriers.

  • Once your order is ready, shipping usually takes:

    • Within Europe: 3–7 business days

    • International: 7–14 business days

      (Delays may occur during peak seasons or due to customs.)

  • Yes! Once your order ships, you’ll receive a tracking link via email so you can follow its journey to your doorstep.

🫖 Custom & Personalised Orders

  • I offer limited custom pieces depending on availability. If you have a special idea, feel free to send me a message — I’d love to hear about it and see what’s possible.

🧼 Care Instructions

  • Yes, they are! But for a longer life, I recommend hand washing. Each mug is fired at high temperatures and made with durable glazes — perfect for everyday use.

  • Treat it with love! Avoid sudden temperature changes (like boiling water straight into a cold mug), and store it somewhere safe to prevent chips or cracks.

  • Yes! Each mug is food-safe and made to be enjoyed — coffee, tea, hot chocolate, you name it.

❓ Something Else?

Didn’t find the answer you were looking for? Reach out here — I’m always happy to help!